Multichannel Contact Center Platform

The platform to provide the best customer service Learn more

Make your customer service available over all channels

Multichannel

Availability of your Customer Service through all possible channels

Cloud based

VANAD Aloha is fully cloud based. There is no need to invest in expensive hardware and updates

Pay per use

A monthly pricing model

Customer Success Team

Our Customer Success Team will help you succeed

Integrations

Seamless integration possibilities with your existing business applications

Fast implementation

Up and running in a few days

Voice

  • Inbound and Outbound

  • Call Recording

  • Voicemail

  • IVR & Skill Based Routing

Our solutions

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E-mail

  • Inbound e-mail

  • Intelligent Routing

  • Templates and canned responses

  • Blended options over all channels 

Our solutions

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Social

  • Social Media Monitoring

  • Webcare

  • Skill Based Routing

  • Realtime insights

Our solutions

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Webchat

  • Customizable website plugin

  • Mobile friendly

  • Reporting & Analytics

  • Define intelligent business rules

Our solutions

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Messaging

  • WhatsApp & Facebook messenger

  • Efficient workflow

  • Performance monitoring

  • Intelligent routing

Our solutions

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Happy customers

Say Aloha to your new contact center platform

Workforce Management

Plan your customer service employees and manage your operation by forecasting & trafficing

Quality

Review your employees' performance

Real Time Monitoring

Real time overview of your most importent KPI's, activities and trends

Organize

Setting up and managing your VANAD Aloha campaigns can be done in an intuitive and straightforward way

Reporting

All customer interactions and agent activity event changes are logged and are available for reporting

Customer Satisfaction

Collect feedback from your customers through email, SMS or by phone