Call center software integrated into customer’s telecommunications solution
VANAD Aloha supports both in and outbound telecommunications, including flexible dial plan management and skill-based routing to agents. The outbound functionality supports both progressive and preview dialling.
Chat with customers through Webchat
VANAD Aloha offers a Chat API that can be integrated into a website. The chat client communicates with the VANAD Aloha chat subsystem so that all the customer contact the agents make can be handled via a tab on the agents desktop.
Interaction via e-mail
VANAD Aloha supports SMTP, POP3 and IMAP, with or without encryption. The e-mails the agent receives can be handled using an integrated tab on the agents desktop.
Interaction via social media
Social Media interactions are offered as integrations with social media monitoring and web care solutions providers. The social media monitoring and web care solution OBI4wan is offered as a fully integrated standard functionality of VANAD Aloha.
Interaction via WhatsApp
WhatsApp has been integrated into the existing chat environment on the agents’ desktop. This allows conversations to be tracked, viewed and controlled, as well as being place and time independent.