VANAD Aloha supports both in and outbound telecommunications, including flexible dial plan management and skill-based routing to agents. The outbound functionality supports both progressive and preview dialling.
VANAD Aloha offers a Chat API that can be integrated into a website. The chat client communicates with the VANAD Aloha chat subsystem so that all the customer contact the agents make can be handled via a tab on the agents desktop.
Social Media interactions are offered as integrations with social media monitoring and web care solutions providers. The social media monitoring and web care solution OBI4wan is offered as a fully integrated standard functionality of VANAD Aloha.