Inbound and Outbound, Call Recording, Voicemail, IVR & Skill Based Routing
Inbound e-mail, Intelligent Routing, Templates and canned responses, Blended options over all channels
Social Media Monitoring, Webcare, Skill Based Routing, Realtime insights
WhatsApp & Facebook messenger, Efficient workflow, Performance monitoring, Intelligent routing, Customizable website plugin
You are going to love those.
Plan your customer service employees and manage your operation by forecasting & trafficing
Review your employees' performance
Real Time Monitoring
Real time overview of your most important KPI's, activities and trends
Setting up and managing your VANAD Aloha campaigns can be done in an intuitive and straightforward way
All customer interactions and agent activity event changes are logged and are available for reporting.
Collect feedback from your customers through email, SMS or by phone